Returns Policy

You may return new, unopened items within 7 days of delivery for a full refund excluding any shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship anywhere in Australia. If you wish for a product to be delivered to another country, please Contact Us for a shipping quote.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. If you wish to have signature on delivery or insurance for your shipment, please leave a note in the order comments during checkout.

Our typical lead time is one business day for lodging shipments. This may be longer depending on stock availability.